Innova HMS is a cloud-based hotel management system purpose-built for the African hospitality industry. It integrates front desk reservations, room management, bar & restaurant POS, housekeeping, guest billing, inventory, HR & payroll, gym and pool management, and financial reporting all with one-tap night audit automation. Built by Bitosoft for hotels across Uganda, it supports mobile money payments, URA tax compliance, and scales from boutique guesthouses to multi-branch resorts.
Key Features
- Live room grid with drag-and-drop room assignment and status tracking
- One-tap check-in and check-out with automatic guest folio creation
- Walk-in, phone, and online bookings merged into a single calendar
- OTA (Online Travel Agency) integration and sync
- Housekeeping mobile app with real-time cleaning status updates
- Maintenance issue logging and tracking from the housekeeping app
- Guest identity capture at check-in for compliance and security
- Early check-in and rate upsell opportunities at arrival
- Express checkout with auto-emailed receipts and e-invoices
- Consolidated guest folio combining room, bar, restaurant, gym and spa charges
- Split billing and separate charge allocation per guest
- Bar and restaurant point-of-sale with table order management
- Kitchen display system (KDS) for food prep coordination
- Live inventory deduction per item sold (drinks, food, supplies)
- Charges automatically post to guest room folios
- Hourly, daily and monthly F&B revenue reports by category
- Payment gateway supporting cash, MTN Mobile Money, Airtel Money, Visa and bank transfers
- URA-ready tax reports: VAT returns, WHT, and EFD fiscal receipts
- Fully automated night audit — runs at midnight, posts room charges and generates daily summary
- Real-time P&L by department: rooms, F&B, gym, spa, and other revenue centres
- RevPAR (Revenue Per Available Room) and occupancy tracking
- Multi-currency support for international guests
- Real-time stock tracking for bar items, linens and cleaning supplies
- Low-stock alerts before inventory runs out
- Wastage and variance logging to catch discrepancies
- Local Purchase Order (LPO) creation and approval workflow with supplier tracking
- Goods Receipt Note (GRN) and batch management
- Inter-branch stock transfers with full audit trail
- Gym and pool membership management with member profiles and billing
- Gym class scheduling and attendance tracking
- Spa and wellness appointment booking and tracking
- HR and payroll module with staff salary calculations and payment history
- Role-based access control (front desk, housekeeping, finance, manager)
- Complete audit trail of all transactions and data changes
- Multi-branch support for hotel chains and grouped properties
- 30-day free trial with Starter, Professional and Enterprise plans
- Built for Uganda with URA compliance and mobile money integration from day one